Shipping Policy

At Aakuraa, your trust is our highest priority. Every order is handled with care, devotion, and security so that your sacred treasures reach you safely.

Safe & Secure Delivery

• Carefully packaged to protect Rudraksha, Shaligram, Shankh, gemstones, and other sacred products.
• Fully insured during transit until it reaches your hands.
• Delivered through trusted couriers such as Shiprocket, Bluedart, and Aftership.

Shipping Timeline

• Orders are dispatched within 5 business days.
• Customized/made-to-order items may take longer; we’ll keep you informed.
• India delivery: 7–15 days from dispatch.
• International delivery: 20–30 days (customs may affect timelines).

International Orders & Refunds

• If delivery is unsuccessful, refunds are initiated within 30–40 days to the original payment method.

Shipping Costs

• Charges are based on weight & destination.
• Free shipping may apply on selected orders; offers will be clearly mentioned on our website.

Delivery Address

• Please provide complete & accurate delivery details.
• We cannot deliver to PO Boxes, hotels, or public places.
• For address changes, contact our support team quickly.

Order Tracking

• Once dispatched, you’ll receive tracking details via email/SMS.
• Real-time updates available on the courier’s tracking page.

Delivery Protocols

• For high-value orders, ID & signature may be required.
• Missed deliveries: couriers attempt up to 3 times before returning the package.

Handling Delays

• Natural disasters, strikes, customs clearance, or government actions may delay orders.
• In such cases, we’ll keep you updated with revised timelines.

Cancellation Policy

• Once an order is placed, cancellation is not possible as processing begins immediately.

Our Commitment

Every order at Aakuraa is treated as a sacred responsibility.
We are committed to making your journey with us as smooth and fulfilling as the treasures we deliver.

For any assistance, please reach us at: support@aakuraa.com

Returns & Replacement Policy

At Aakuraa, every product we offer is not just an item, but a sacred blessing and a symbol of devotion.
For us, it is unimaginable that a customer should ever receive a damaged or incorrect product.
We cannot even think of such a thing — not even in a dream.

Our commitment is simple:
“We would rather cease to exist than ever break the trust of our customers by sending something false or impure.”

If a mistake ever happens…

If, due to any unforeseen reason (in transit or from our side), you receive a damaged or incorrect product,
we will happily accept it back without any arguments.

You will immediately receive the correct, pure, and authentic product in exchange.

Throughout the process, we will ensure that you face no inconvenience.

A humble request

We have only one small request:

Please share with us a clear unboxing video of your product.

This helps us maintain transparency and ensures that we serve you with complete honesty and fairness.

Our Promise

For you, Aakuraa is not just a store — it is a companion on your spiritual journey.

Your trust is our greatest treasure, and we will protect it under all circumstances.